{
 "id": "nhs-111-calls",
 "title": "NHS 111 calls answered within 60 seconds, England",
 "category": "health",
 "summary": "The share of calls to NHS 111 in England answered within 60 seconds each month since April 2021, with the number of calls received, from NHS England's Integrated Urgent Care Aggregate Data Collection.",
 "unit": "percent",
 "chart": "line",
 "volatile": false,
 "status": "Official statistics",
 "notes": [
  "Calls answered within 60 seconds as a share of all calls answered, and the calls received, as NHS 111 and integrated urgent care services report them to NHS England, from its key facts for England.",
  "NHS England leaves out of each share any contract area that did not give both its parts. The provisional figures it publishes for the latest month are not shown."
 ],
 "provenance": {
  "publisher": "NHS England",
  "publisher_url": "https://www.england.nhs.uk/statistics/",
  "source_page": "https://www.england.nhs.uk/statistics/statistical-work-areas/iucadc-new-from-april-2021/",
  "licence": "OGL-3.0",
  "licence_name": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0.",
  "retrieved_at": "2026-11-08T13:08:25Z",
  "raw_files": [
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 },
 "meta": {
  "latest_period": "2026-08",
  "calls_received": {
   "2021-04": 1891165.0,
   "2021-05": 2101350.0,
   "2021-06": 1934891.0,
   "2021-07": 2070515.0,
   "2021-08": 1915777.0,
   "2021-09": 1904102.0,
   "2021-10": 2098795.0,
   "2021-11": 1907765.0,
   "2021-12": 2131223.0,
   "2022-01": 1832378.0,
   "2022-02": 1574570.0,
   "2022-03": 1818579.0,
   "2022-04": 1865488.0,
   "2022-05": 1739006.0,
   "2022-06": 1898994.0,
   "2022-07": 1859658.0,
   "2022-08": 1531124.0,
   "2022-09": 1475232.0,
   "2022-10": 1754054.0,
   "2022-11": 1712376.0,
   "2022-12": 2932837.0,
   "2023-01": 1831247.0,
   "2023-02": 1752440.0,
   "2023-03": 1940835.0,
   "2023-04": 1929949.0,
   "2023-05": 1873363.0,
   "2023-06": 1678901.0,
   "2023-07": 1694854.0,
   "2023-08": 1631636.0,
   "2023-09": 1653538.0,
   "2023-10": 1764921.0,
   "2023-11": 1732947.0,
   "2023-12": 2109454.0,
   "2024-01": 1937768.0,
   "2024-02": 1798326.0,
   "2024-03": 2012014.0,
   "2024-04": 1724129.0,
   "2024-05": 1803138.0,
   "2024-06": 1642504.0,
   "2024-07": 1619582.0,
   "2024-08": 1510483.0,
   "2024-09": 1492493.0,
   "2024-10": 1678996.0,
   "2024-11": 1688375.0,
   "2024-12": 1936800.0,
   "2025-01": 1668489.0,
   "2025-02": 1526200.0,
   "2025-03": 1677242.0,
   "2025-04": 1686639.0,
   "2025-05": 1699347.0,
   "2025-06": 1565828.0,
   "2025-07": 1584473.0,
   "2025-08": 1591389.0,
   "2025-09": 1527381.0,
   "2025-10": 1644964.0,
   "2025-11": 1709420.0,
   "2025-12": 1911101.0,
   "2026-01": 1762420.0,
   "2026-02": 1515826.0,
   "2026-03": 1684898.0,
   "2026-04": 1658404.0,
   "2026-05": 1754422.0,
   "2026-06": 1646969.0,
   "2026-07": 1650814.0,
   "2026-08": 1719963.0
  },
  "nhse_page": "https://www.england.nhs.uk/statistics/statistical-work-areas/iucadc-new-from-april-2021/integrated-urgent-care-aggregate-data-collection-iucadc-inc-nhs111-statistics-apr-2026-mar-2027/",
  "file": "IUCADC_Data_KPI_Time_Series-to-Aug-2026-JW36n.xlsx"
 },
 "headline": {
  "label": "Calls answered within 60 seconds",
  "value": 69.65037917354766,
  "period": "2026-08",
  "note": "1,719,963 calls received"
 },
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   "name": "Answered within 60 seconds",
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}